Shipping Details

SHIPPING POLICY

  • Australia Post is our courier partner. We offer Express Shipping
  • Your parcel will arrive within 2-3 working days (excluding weekends and public holidays) after order confirmation.

 

HOW DOES AUSTRALIA POST EXPRESS SHIPPING WORK?

  • Express shipping may be chosen as an option before checkout.
  • Express shipping charge is calculated in reference to purchasing value at the time of check out.
  • Your parcel will arrive within 2-3 working days after order confirmation.
  • Vouchers and automatic discounts do not apply to shipping fees unless otherwise stated
  • Shipping fees will not be refunded for returns and exchanges.

 

WHEN WILL MY ORDER BE SHIPPIED?

  • To allow time for proper inspection parcels are shipped 1-2 days after payment. and items will be shipped with full insurance coverage.
  • Express delivery service will be delivered within 2 to 3 working days.
  • Kindly note that the delivery time estimate may vary slightly depending on the availability of the item and our courier partners’ delivery schedules.
  • Due to the high volume of orders during the peak/festive seasons, there may be a delay in processing the order and having it ready for pick-up or shipping. Rest assure that our staff will get in touch with you to discuss the delay.

 

WHAT IF I AM NOT AT HOME TO RECEIVE THE ORDER WHEN DELIVERY IS MADE?

All orders must be delivered by hand. Australia Post will leave a card in your mailbox. Take the card with you along with your photo id to collect your parcel from the Australia Post Office address mentioned in the card.

Otherwise, RB Diamond Jewellers will not be liable for the misplaced or lost parcel.

Please refer to the tracking number sent to you to check the status of your parcel.

If your order has not arrived after the delivery date in your Order Shipped email, please call Australia post so they may further assist you.

 

MY ORDER HAS NOT ARRIVED, COULD YOU TELL ME WHERE IT IS?

Please refer to the tracking number sent to you to check the status of your parcel.

Your estimated delivery date is in your Order Shipped email – please allow until this date for your order to arrive. Kindly note that your parcel will take about 7 working days to arrive for standard deliveries, 2-3 working business days if the express delivery option is chosen prior to checkout.

Due to the high volume of orders during the peak/festive seasons, there may be a delay in processing the order and having it ready for pick-up or shipping. Rest assure that our staff will get in touch with you to discuss the delay.

 

CAN I CHOOSE TO COLLECT MY PURCHASE IN-STORE?

If you prefer to pick up your purchase from our store, please indicate  that you wish to collect your purchase  in the “Checkout” page. After the Order Confirmation email, an Order Shipped email will be sent to you regarding the self-collection date in-store. In most instances, your order will be ready for collection within 2-3 working days upon order confirmation. Please refer to Our store opening hours in the contact page.

 

 

WHAT IF MY JEWELLERY GETS LOST DURING SHIPMENT?

RB Diamond Jewellers takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all Parcels on delivery.